Notify us about your accident online or via phone.
Allianz Online Claims Tracker
Claims tracking just got a lot easier
Having an accident is never a pleasant experience. To provide you with peace of mind, we created the Online Claims Tracker.
How it works
Remain in the driving seat during your claims journey
We will send you a personalised link where you can track your claim 24/7.
And that's it. Enjoy your ride and we wish you safe travels!
Repair without despair
The claims journey explained in 4 simple steps
- Notification: You inform us about your accident and initiate the claims journey.
- Assessment: We assess the damage, review the required documents and validate your insurance coverage.
- Repair: Your vehicle is repaired and the claim is settled.
- Feedback: We collect your feedback on the overall experience.
Online Claims Tracker
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Frequently Asked Questions (FAQs)
How can I report the damage?
The damage can be reported:
- online via Allianz website File a claim or
- by calling Allianz contact center on number 080 25 23 from Slovenia or +386 1 580 94 75 from abroad.
In what cases can I use the Online Claims Tracker?
The application can be used by every natural person who reported their damage using My Car insurance policies. After reporting the damage, the person receives an SMS or an email with a link to access the app. Leased cars are excluded.
Can I download the Online Claims Tracker?
The app can't be downloaded. The access to the app is given by SMS or email to those who report their damage using My Car insurance policies.
How much space will the app take on my phone?
The app won’t take any space on your phone because it's not downloaded, but accessed through a link.
Can I use Online Claims Tracker on a desktop computer?
Yes, you can, because it's a web-based application and it can be accessed from any device connected to the Internet through a web browser.
How will I know if something additional, like a document, is required from me in the damage evaluation process?
You will receive an SMS or an email instructing you to deliver what is required.